Category: Help & Fixes

When using Audials One, or any other of the software products in the Audials series, and you receive the following error “Audials has detected a conversion problem” while converting DRM-protected files, then there are several ways to solve the error. The error is usually due to a conflict between installed software on your computer and the software Audials or Tunebite.

This error is similar to issues with “Windows Media Revocation and Renewal” and is also caused by a conflict/incompatibility with other software installed on the computer. As mentioned, there are several ways to solve this error and we’ve listed all solutions here – all the listed solutions here are tested and approved by our support team and other users.

When you use Tunebite or Audials some third-party software products will interfere and cause an internal conflict in Windows. As a rule of the thumb we advise users to shut down most other software applications, before converting and removing DRM from files using Tunebite or Audials – you can always start the applications again after Tunebite or Audials have completed their tasks. At the moment our tests and feedback from our users indicate the following software applications causes complications and conflicts:

• BullGuard Antivirus og Firewall
• BullGuard SpamFilter
• AnyDVD
• Avast (but only in rare cases)
• MySecurityCenter

In order to check if these applications are currently active in Windows you can use the “Task Manager” (just click CTRL + ALT + DELETE simultaneously to open the Task Manager). Close those applications, which are active and causes conflicts with Tunebite or Audials.

If none of the above-mentioned software applications is the cause of the error, then try to shut down all applications which are activated in the Windows startup:

• Click the “Start” button and type “msconfig” in the search box. Click Enter to search.
• Choose the tab called “Start” and click the button “Deactivate all”. Click OK.
• Now shutdown all applications and restart your computer. Start Tunebite or Audials and resume conversion.

Upgrading security component

• Go to the site Windows Media Technologies Security to update security components in Windows Media Player.
• Click “Update” and the site will check if your version of Windows Media Player has the latest security components installed. If not, then an upgrade is automatically performed.
• Now start Windows Media Player and play the files reporting errors. Then start Tunebite or Audials and resume conversion of files.

Windows Media Digital Rights Management

Another cause of the errors with “Audials has detected a conversion problem” is that the Windows Media Digital Rights Management system is not working correctly on your computer. To solve this issue, you must follow the steps in this article from Microsoft:

http://support.microsoft.com/?kbid=891664

Deactivate value in the Windows registry

This fix for the “Audials has detected a conversion problem” error is related to a wrong value in the Windows registry. Since tampering with the entries in the registry is potentially devastating, if wrong values are added. We encourage you to be very careful or ask for assistance – one wrong value will only cause more error.

• Click the “Start” button and type “regedit” in the search box.
• You’re now in the Windows registry. Click “+” next to HKEY_LOCAL_Machine -> Software -> Microsoft -> Windows -> CurrentVersion and choose “Audio”.
• Double-click “”DisableProtectedAudioDG” and change the value to “0”.
• Close Windows registry and restart your computer. Try to play the files in Windows Media Player and the convert them via Tunebite or Audials.

Tunebite is developed for the Windows platform but is not yet developed in a specific Macintosh version, so you cannot download and install Tunebite as an individual software application on a Mac computer. But it is still possibly to run Tunebite on a Macintosh computer and in this guide, we’ll show you how to do it.

The solution is installing a third-party software application and set up a virtual computer on your Macintosh computer – the virtual computer is able to execute the Windows operating system and Tunebite in the virtual Windows environment.

Run Tunebite on a virtual computer

Several software applications allow you to set up a virtual computer and with the virtual computer you decide, each time you start your computer, which operating system you wish to run – Macintosh or Windows. Here are the two solutions we recommend for running Tunebite via a virtual computer:

• Apple Boot Camp – read this official support article from Apple (it is free to use Apple Boot Camp):

http://support.apple.com/kb/HT1461?viewlocale=en_US

• Parallels Desktop for Mac – Parallels is a competent third-party software application developed to configure a virtual computer on your Mac. Parallels Desktop for Mac is easier to use than Apple Boot Camp.

When converting DRM-protected MP3 and WMA files (and DRM files in general) Microsoft Windows 7 will sometimes show an error message stating “Windows Media Revocation and Renewal”. This error message usually shows after 20 to 30 files have been converted in Tunebite.

This is not an error in Tunebite, but a conflict in Windows Media Player. The same error would occur, if you played several DRM-protected files in a related video/audio player.

When this error message occurs Tunebite will display a box stating the software applications causing the problems. The easiest solution is to disable this/these software applications as long as you use Tunebite to convert DRM protected music and movies.

To verify that these applications are running in Windows you can use “Task Manager” – click the CTRL + ALT + DELETE keys simultaneously to open it. Please do the following:

• Close down the application(s) Tunebite indicated as being in conflict via the Task Manager.
• Disable this/these application(s) from starting up in Windows automatically. Click the Windows button and enter the following into the search box “msconfig.exe” -> Select Startup tab and tick applications here you wish to disable from starting up with Windows.
• Start Tunebite as an administrator. Right-click the program icon and select “Run as Administrator…”

If you encounter the message “Playback error” in Windows, while using Tunebite to convert protected filer then apply this solution to solve the problem.

All you’ve to do is to play the audio or video filers in the original media player – e.g. WMA and WMV in Windows Media Player or M4V, M4P, and .aa files in iTunes.

By playing the files in the original media player the DRM license is automatically downloaded to your PC and you’re now able to utilize Tunebite to remove it from the files in question.